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TERMS AND CONDITIONS

Terms and conditions are the agreement between the service provider and the person receiving those services. Sharp Custom Boxes respect their customer privacy by securing their data. So in return, the customer has to follow these terms and conditions to use the offered services confidently. If you have any questions, then please feel free to contact us.

Things Sharp Custom Boxes would not be responsible for:

The team at Sharp Custom Boxes carefully manufactures and customizes the boxes. Sometimes, things don’t go as planned. We have some terms and conditions to help our customers, so read them.

Damaged goods:

Sharp Custom Boxes always manufacture products from the finest material. But during shipping, products might be damaged. In such a case, the customer has to:
Otherwise, the company would not be responsible for anything.

Wrong info provided by customers:

When the customer provides us with artwork, we send them artwork proof. Artwork proof is a 3D mockup of your box with its artwork. In this way, the customer could see how their box would appear after the production process.
So after you place your order at Sharp Custom Boxes, we send the artwork proof through email. The buyer will be responsible for observing all the files. After the customer approves the files, the production process will begin. The customer must examine the
After the approval by the customer, the company would not be responsible for any errors in the packaging.

Low-resolution artwork provided by customers:

The goal of Sharp Custom Boxes is to provide high-quality printing services to their customers. But sometimes, the customer provides an artwork of low resolution. In this case, the color or the design gets affected. The file format in which the user has to submit their artwork is:

Holidays:

Sharp Custom Boxes do not deliver products on Saturdays or Sundays.
Other than that, we also might not be available during holidays like:

Refund and replacement policy:

After the customer receives his package and finds any defect, he must contact the company within three days. After that, the customer has to return the package to the company within ten days. The company would thoroughly examine where the problem lies. In some cases, a 100% refund might not be possible. But if the problem truly lies from our side, we can refund the partial amount. But the shipping would be deducted from the amount being refunded.

Use of any content from the website of Sharp Custom Boxes:

The use of text, content, and images from the site of Sharp Custom Boxes is strictly prohibited. If some use the content without the company’s permission, they will face legal charges.

Contact information:

Here is our contact information so you can reach us with ease:

Live chat on our website with a real human.
E-mail: sales@sharpcustomboxes.com.
Phone: (973) 718-7625

Our customer support is available 24/7 to answer any queries. Whether you want to have an answer to your question or want to get familiar with our services, give us a call. You can also chat with our customer service representative and at the same time could place your order by answering some questions and filling in the form.